The services we offer.
Your organization has unique needs and goals. We offer a wide range of services to ensure you can take advantage of the latest in business technology without compromising your security or productivity.Learn more
(24/7, business hours, or depending on your needs)
We offer either 24/7 or during your business hours
break-fix support services across all your devices, users, and servers. Whether by email or phone, we’re always there to help.
Using best-of-breed remote monitoring and management (RMM) tools, we continually monitor your devices to ensure they are working as expected. Whenever an alert is raised, the technician on duty will act immediately. This takes the burden off your
in-house IT team, allowing them to only weigh in when necessary.
Our service-level agreements are simple and easy to follow,
ensuring that any urgent request receives immediate assistance
Every client, regardless of which managed IT services package
they purchase, is protected with comprehensive anti-virus
software. For unlimited contracts, we include Sophos Central
Our care for your business naturally includes support for your
network. This protection and support includes firewalls, VoIP
phones, printers, and anything else that connects to your network.
Using our best-of-breed tools, we can generate and schedule comprehensive reports on all your devices. This allows you to make smarter, data-driven decisions based on how your devices are actually performing.
Quarterly business reviews
Every quarter, we sit down with you to offer technical guidance and advice on the latest technology patterns. This includes new ways to optimize and reduce technological friction and improve your business’s use of various hardware, software, and tools.
These reviews help us better customize and scale our strategic support for your needs. This partnership approach allows for an agile support model; as your business changes we’ll pivot with you.
Best practices evaluation
During all internal reviews, our team evaluates your IT environment
to see whether any proactive recommendations can be made to
bring your processes in line with current industry best practices. This helps to defend against emerging security threats and
ensures ongoing security and productivity.
Automation and remediation
To drive quick resolutions and remediations, we have a development team solely focused on recurring alerts or events. If
an event or alert happens more than once, we’ll start looking for
ways to automate it. With this service, your issues get fixed faster
and with minimal disruption.
When a supported device breaks, we try our best to fix it remotely.
If that isn’t possible, we’ll schedule an on-site visit during business
hours. Our coverage is almost entirely nationwide, with a few